Frequently Asked Questions
Below are answers to commonly asked questions. If you can't find the answers you are looking for, then please contact me.
HOW DO I SEND PHOTOS?
You can send digital photos via email or file sharing sites such as DropBox and OneDrive. They can also be sent by post on a CD or USB stick. Printed photos can be sent through the post. For a more detailed guide on sending photos as well as other photo best practices, click here.
You can send digital photos via email or file sharing sites such as DropBox and OneDrive. They can also be sent by post on a CD or USB stick. Printed photos can be sent through the post. For a more detailed guide on sending photos as well as other photo best practices, click here.
HOW LONG DOES A DRAWING TAKE?
A drawing generally takes about 20-40 hours, which is spread over the course of a week or two. You will be quoted a weekly slot for estimated completion based on current demand.
During busier periods, particularly Christmas, it is advised that you enquire as early as possible to avoid disappointment. If you have a particular deadline (a birthday for example), please let me know in your initial enquiry so I can accommodate where possible.
A drawing generally takes about 20-40 hours, which is spread over the course of a week or two. You will be quoted a weekly slot for estimated completion based on current demand.
During busier periods, particularly Christmas, it is advised that you enquire as early as possible to avoid disappointment. If you have a particular deadline (a birthday for example), please let me know in your initial enquiry so I can accommodate where possible.
HOW DO I PAY?
For UK orders, I accept Paypal, bank transfer, cheque and postal order. I also accept cash for local orders, but do not accept cash through the post. For overseas orders, I accept Paypal and international bank transfer.
I will send an invoice when required via your preferred payment method. For commissioned drawings, I require a 25% deposit to secure the order, and the outstanding balance on completion. All other orders will require full payment before dispatch.
For UK orders, I accept Paypal, bank transfer, cheque and postal order. I also accept cash for local orders, but do not accept cash through the post. For overseas orders, I accept Paypal and international bank transfer.
I will send an invoice when required via your preferred payment method. For commissioned drawings, I require a 25% deposit to secure the order, and the outstanding balance on completion. All other orders will require full payment before dispatch.
WHAT MATERIALS DO YOU USE?
I use Daler-Rowney's Heavy weight cartridge paper for all my drawings. It is an acid-free, archive quality paper. I use Pentel mechanical pencils with Pentel Ain Stein leads (0.3/0.5/0.7/0.9 mm 4H/3H/HB/2B/4B) as well as a range of other equipment. This includes tortillions, cotton wool, rubber pencils, several erasers and electric erasers.
I use Daler-Rowney's Heavy weight cartridge paper for all my drawings. It is an acid-free, archive quality paper. I use Pentel mechanical pencils with Pentel Ain Stein leads (0.3/0.5/0.7/0.9 mm 4H/3H/HB/2B/4B) as well as a range of other equipment. This includes tortillions, cotton wool, rubber pencils, several erasers and electric erasers.
WHAT DELIVERY SERVICE DO YOU USE?
For UK orders, I use Royal Mail's 'Guaranteed by 1PM' service. This is an insured and reliable service, which guarantees your parcel on a selected day, and requires a signature on delivery.
For overseas orders, I use Royal Mail's international 'tracked and signed' service, or Parcel Force for larger parcels. Both are insured and require a signature on delivery.
For UK orders, I use Royal Mail's 'Guaranteed by 1PM' service. This is an insured and reliable service, which guarantees your parcel on a selected day, and requires a signature on delivery.
For overseas orders, I use Royal Mail's international 'tracked and signed' service, or Parcel Force for larger parcels. Both are insured and require a signature on delivery.
