CAPTURED IN PENCIL
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Frequently Asked Questions

Below are answers to commonly asked questions. If you can't find the answers you are looking for, then please contact me.

HOW DO I SEND PHOTOS?
You can send digital photos via email or file sharing sites such as DropBox and OneDrive. They can also be sent by post on a CD or USB stick. Printed photos can be sent through the post. For a more detailed guide on sending photos as well as other photo best practices, click here.

HOW LONG DOES A DRAWING TAKE?
A drawing generally takes about 20-40 hours, which is spread over the course of a week or two. You will be quoted a weekly slot for estimated completion based on current demand.

During busier periods, particularly Christmas, it is advised that you enquire as early as possible to avoid disappointment. If you have a particular deadline (a birthday for example), please let me know in your initial enquiry so I can accommodate where possible.


HOW DO I PAY?
For UK orders, I accept Paypal, bank transfer, cheque and postal order. I also accept cash for local orders, but do not accept cash through the post. For overseas orders, I accept Paypal and international bank transfer.

I will send an invoice when required via your preferred payment method. For commissioned drawings, I require a 25% deposit to secure the order, and the outstanding balance on completion. All other orders will require full payment before dispatch.

WHAT MATERIALS DO YOU USE?
I use Daler-Rowney's Heavy weight cartridge paper for all my drawings. It is an acid-free, archive quality paper. I use Pentel mechanical pencils with Pentel Ain Stein leads (0.3/0.5/0.7/0.9 mm 4H/3H/HB/2B/4B) as well as a range of other equipment. This includes tortillions, cotton wool, rubber pencils, several erasers and electric erasers.

WHAT DELIVERY SERVICE DO YOU USE?
For UK orders, I use Royal Mail's 'Guaranteed by 1PM' service. This is an insured and reliable service, which guarantees your parcel on a selected day, and requires a signature on delivery.

For overseas orders, I use Royal Mail's international 'tracked and signed' service, or Parcel Force for larger parcels. Both are insured and require a signature on delivery.
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